Computer Help Desk Calls 6User's new notebook PC has a wireless network card. He loves it - for a day or so, until the battery goes dead. "Did you plug it into a power outlet to charge it?" asks systems administrator. "No," says sales guy impatiently. "It's wireless, why would I?"
Accounting department reports that the backup tape for a server won't stay in. Tech geek tries, and runs a backup without a problem - but the next day the complaint is back. "We asked them to show us the problem, but they were too busy to stop and work with us," tech says. "This went on for weeks until accounting submitted a purchase order to hire a consultant. He came out and watched as our accountant inserted a cleaning tape into the drive - and a few seconds later it popped out. Consultant made a big label that said CLEANING TAPE, explained to the accountant that she needs to back up her data on one of the tapes that does not say CLEANING TAPE on it, and billed us $150."
Help desk worker gets a puzzling question from a user: Can she send e-mail to a company in the U.K.? She explained that she tried to e-mail some people in the U.K. and the e-mail came back. She was under the impression that e-mail was like the phone system, and since she couldn't make an international call, she couldn't send an international e-mail."
I can't connect with the network, remote user tells help desk. "After several minutes of troubleshooting, it was clear that the problem was the user's modem, which basically died," tech reports. Impatient user's next question: "Where can I download another modem?"
The help desk that receives some particularly annoying callers were told that their computers were experiencing an ID-ten-T (ID10T) Error. (thanks to Terry Morgan)
Help desk gets the call from a receptionist whose tab key on the keyboard isn't working. "I told her to shake the keyboard upside-down and tap one corner on the desk." No luck. "I then told her to pick up one end about two or three inches off the desk and drop it. Hearing a loud thud, I asked what she was doing. She said, 'I am dropping one side of the laptop they just got fixed for me yesterday."
This university has a new voice-mail system, and tech aide watches as a vendor rep trains staffers to use it. Rep: "The first time you use your mailbox, you'll be prompted to choose and enter your password using the phone's keypad." Support staffer: "Can it be letters and numbers?" Rep: "Well, sure." Staffer: "Is it case-sensitive?"
"When the air conditioning goes down, it gets hot in the server room - climbing to over 100 degrees. The infrastructure guys get the bright idea of opening the window - yes, this server room has a window - to cool off the room. Great idea, right? However, the lawn sprinklers go on causing two brand-new high-end servers to get wet and bringing an entire project team of over 30 people to a grinding halt.
A user calls the support desk and reports she's having trouble powering up her new laptop. She says the battery is good; she used it last night. The tech desk asks, "Is the laptop plugged in?" The user says, "How do I determine if it's plugged in?"
A user with a problem calls the help desk, saying "An error message just popped up. It's asking for me to hit OK or cancel. What should I do?" The tech rep says, "Click Cancel." The user promptly states, "Well, I already clicked OK!"
"I know you'll think I'm crazy, but Elvis keeps crashing my computer," this user tells help desk. And she's right - when she takes a CD-ROM out of the drive, Elvis starts singing. It was finally figured out: Apparently, she put an Elvis CD in the drive on top of another CD, and it got stuck on the plunger of the CD-ROM drive. When she took out a CD, Auto-run would start the audio CD (stuck on the plunger), and Elvis started singing.
Important HR reports must be shredded - they have confidential data, boss tells IT rep. Since most of these reports are just for reference, why not just save the printing and keep them on disk? rep suggests. "No, they must be shredded," boss insists. Well, why don't we hook the shredder to the back of the printer for the unnecessary reports? rep jokes. "Sounds great!" says the boss. "How much will it cost?"